Terms of service
Last updated: 25 August 2026
These Terms & Conditions explain the rules that apply when you use the HomeFixtures website or purchase products from us.
Please read these Terms carefully before placing an order.
1. About HomeFixtures
HomeFixtures is a UK-based online retailer of kitchen, bathroom, shower and plumbing products.
Trading name: HomeFixtures
Legal business name: HomeFixtures Ltd
Registered address: 18 Street, Manchester, M1 1AA, United Kingdom
Email: support@homefixtures.co.uk
Telephone: +44 (0)20 7946 0123
Company number: 12345678
VAT number: GB 123 4567 89
The company number and VAT number above are placeholder information and must be replaced with the correct details before the website is launched.
2. These Terms
These Terms apply to purchases made through the HomeFixtures online store.
By placing an order with us, you confirm that you have had the opportunity to read these Terms together with our:
- Privacy Policy
- Delivery Information
- Returns & Refunds information
- Any product-specific information shown on the website
Nothing in these Terms affects your statutory rights as a consumer.
3. Eligibility to Purchase
To place an order through our website, you must be legally capable of entering into a binding contract.
You are responsible for ensuring that the information you provide when placing an order is accurate and complete.
4. Product Information
We aim to provide accurate descriptions, photographs, dimensions, specifications and other product information.
However, minor variations can occur, including differences in:
- Colour
- Finish
- Texture
- Dimensions
- Packaging
- Product appearance
Colours and finishes displayed on a screen can also vary depending on the device, display settings and lighting conditions.
Please check product dimensions, specifications and compatibility carefully before ordering.
5. Installation and Compatibility
Many products sold by HomeFixtures require installation.
You are responsible for checking before purchase that the product is suitable for its intended location, system and installation requirements.
Where appropriate, installation should be completed by a suitably competent or qualified professional.
Products involving plumbing, electrical work, water connections or specialist building work should only be installed in accordance with applicable regulations and manufacturer instructions.
Please inspect the product before installation, drilling, cutting, connecting or otherwise altering it.
6. Prices
Prices displayed on our website are shown in British Pounds Sterling unless another currency is clearly displayed.
Where VAT applies, prices will be displayed in accordance with applicable UK pricing requirements.
Delivery charges and any other applicable charges will be displayed before you complete your order.
We may change prices from time to time. A price change will not normally affect an order that we have already accepted.
7. Pricing Errors
We take reasonable care to ensure that product prices are correct. However, errors can occasionally occur.
If we identify an obvious pricing error before accepting your order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the affected item.
We will not knowingly rely on an unfair or misleading pricing practice.
8. Placing an Order
To place an order, follow the checkout process shown on our website.
Before submitting your order, you should have an opportunity to review the products, delivery details, charges and other information entered during checkout.
When you submit an order requiring payment, you are making an offer to purchase the products shown in your order.
9. Order Confirmation and Acceptance
After you place an order, we will normally send an order confirmation email.
An automated acknowledgement does not necessarily mean that we have accepted your order.
A contract between you and HomeFixtures will normally be formed when we confirm acceptance of the order or dispatch the goods, depending on the process used for that order.
10. When We May Refuse or Cancel an Order
We may refuse or cancel an order where reasonably necessary, including where:
- The product is unavailable.
- We cannot obtain authorisation for payment.
- We identify an obvious pricing or product information error.
- We suspect fraud or unauthorised activity.
- We cannot deliver to the address provided.
- A legal or regulatory restriction prevents us from supplying the product.
If we cancel an order after payment has been taken, we will refund the relevant amount.
11. Payment
Available payment methods will be displayed during checkout.
You must provide valid and authorised payment information.
Payments may be processed by third-party payment providers, including services available through Shopify.
We do not guarantee that every payment method will be available for every customer, order or location.
12. Delivery
Available delivery methods, estimated delivery times and applicable charges will be shown during checkout or explained in our Delivery Information.
Unless a different delivery period has been agreed with you, goods should generally be delivered without undue delay and within the period required by applicable UK consumer law. :contentReference[oaicite:1]{index=1}
Delivery estimates are estimates rather than guaranteed dates unless we specifically agree otherwise.
Larger, heavier or specialist products may require different delivery arrangements.
13. Delivery Address
You are responsible for checking that the delivery address entered during checkout is complete and accurate.
If you notice an error after placing an order, contact us as soon as possible.
We cannot guarantee that a delivery address can be changed after an order has entered processing or dispatch.
14. Risk in the Goods
Responsibility for the goods will generally pass to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable consumer law.
15. Ownership of the Goods
Ownership of goods will normally pass to you once we have received full payment for them and any applicable conditions of sale have been satisfied.
16. Delayed Delivery
If delivery is delayed, please contact us and we will investigate the status of your order.
Your legal rights in relation to delayed delivery remain unaffected.
17. Your Right to Cancel an Online Order
If you are purchasing as a consumer online, you will normally have a legal right to cancel eligible purchases within 14 days after receiving the goods.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods. :contentReference[oaicite:2]{index=2}
Some products may be excluded from the normal cancellation right where permitted by law, including certain personalised, made-to-order or sealed hygiene products.
Please see our Returns & Refunds information for more details.
18. Returns
Before returning an item, please contact:
For change-of-mind returns, you may be responsible for the direct cost of returning the goods where permitted by law and where you were informed of this requirement.
We recommend using an appropriate tracked return service and keeping evidence of return.
19. Refunds Following Cancellation
Where a consumer cancellation refund is due, we will process it within the timeframe required by applicable law.
UK rules generally require refunds within 14 days after returned goods are received, or after evidence of return is provided where applicable. :contentReference[oaicite:3]{index=3}
Refunds will normally be issued using the original payment method.
Where required by law, the cost of the least expensive standard outbound delivery option will also be refunded.
20. Handling Returned Products
You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where permitted by law, we may make an appropriate deduction from a refund if the value of goods has been reduced because of handling beyond what would reasonably be allowed when examining them in a shop.
21. Faulty, Damaged or Misdescribed Goods
Goods supplied to consumers must meet applicable legal standards. This includes requirements that goods are as described, of satisfactory quality and fit for purpose where applicable. :contentReference[oaicite:4]{index=4}
If you believe a product is faulty, damaged, incorrect or not as described, contact us at:
Please provide your order number and, where helpful, photographs of the product, packaging and issue.
Nothing in these Terms limits your statutory rights in relation to faulty or misdescribed goods.
22. Incorrect or Missing Products
If your order contains an incorrect product or an item appears to be missing, contact us as soon as reasonably possible.
Please retain the packaging and provide photographs where requested so that we can investigate.
23. Manufacturer Information and Warranties
Some products may include a manufacturer's warranty or guarantee.
Any manufacturer warranty is separate from your legal rights against HomeFixtures as the retailer.
Manufacturer warranty conditions may include registration, installation or maintenance requirements.
24. Product Availability
All products are subject to availability.
Website stock information may change quickly and does not guarantee that a product will remain available until an order is accepted.
If a product becomes unavailable after you order, we will contact you and provide an appropriate option, which may include cancellation and refund.
25. Promotions and Discount Codes
Promotions and discount codes may be subject to separate conditions, including:
- Start and end dates.
- Minimum order values.
- Product exclusions.
- Usage limits.
- Customer eligibility restrictions.
Unless stated otherwise, promotional codes cannot be exchanged for cash.
26. Customer Accounts
Where customer account functionality is available, you are responsible for keeping your account details accurate and for protecting access to your account.
Contact us if you believe your account has been used without authorisation.
27. Acceptable Use of Our Website
You must not use the HomeFixtures website:
- For unlawful or fraudulent purposes.
- To interfere with the operation or security of the website.
- To introduce malicious software or harmful code.
- To attempt unauthorised access to our systems or customer information.
- To copy or misuse website content in violation of applicable rights.
28. Intellectual Property
Unless otherwise stated, the HomeFixtures website and its original branding, text, graphics, layout and other content are owned by or licensed to HomeFixtures.
You may use the website for normal personal shopping purposes.
You must not reproduce, distribute or commercially exploit protected website content without permission unless permitted by law.
29. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, availability or policies of websites operated by other organisations.
30. Our Responsibility to Consumers
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
In particular, these Terms do not exclude responsibility for matters that cannot legally be excluded, including liability relating to death or personal injury caused by negligence, fraud, or your statutory rights relating to faulty or misdescribed goods. UK consumer contracts cannot lawfully exclude these rights. :contentReference[oaicite:5]{index=5}
31. Losses We Are Not Responsible For
Subject to your statutory rights and applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.
If you purchase products as a consumer, we do not exclude liability that cannot lawfully be excluded or limited.
32. Business Purchases
If you purchase products wholly or mainly for business purposes, different legal rights and responsibilities may apply.
If HomeFixtures introduces separate trade terms, those terms may apply to approved business or trade customers.
33. Personal Information
We process personal information in accordance with our Privacy Policy.
Please read the Privacy Policy for information about what data we collect, how we use it, who we share it with and your data protection rights.
34. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control where applicable.
Examples may include severe weather, transport disruption, strikes, supplier disruption, network outages, government action or other exceptional events.
If such an event significantly affects an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
35. Changes to These Terms
We may update these Terms from time to time.
The Terms that apply to an order will generally be those in effect when the relevant contract is formed, unless a change is required by law or otherwise validly agreed.
36. If Part of These Terms Is Invalid
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
37. No Waiver
If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.
38. Governing Law
These Terms and any contract between you and HomeFixtures are governed by the laws applicable in England and Wales, subject to any mandatory consumer rights that apply to you in another part of the United Kingdom.
39. Disputes
If you have a complaint or dispute, please contact us first so that we can try to resolve it.
Nothing in this section restricts any legal right you may have to bring proceedings in an appropriate court.
40. Contact Us
If you have questions about these Terms & Conditions, please contact:
HomeFixtures Ltd
18 Street
Manchester
M1 1AA
United Kingdom
Email: support@homefixtures.co.uk
Telephone: +44 (0)20 7946 0123