Privacy policy

Last updated: 25 August 2026

This Privacy Policy explains how HomeFixtures collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

HomeFixtures is a UK-based online retailer of kitchen, bathroom, shower and plumbing products.

Trading name: HomeFixtures
Legal company name: HomeFixtures Ltd
Registered address: 18 Street, Manchester, M1 1AA, United Kingdom
Email: support@homefixtures.co.uk
Telephone: +44 (0)20 7946 0123

For the purposes of UK data protection law, HomeFixtures is the data controller for the personal information described in this Privacy Policy, except where another organisation acts as an independent controller.

2. Personal Information We May Collect

Depending on how you interact with HomeFixtures, we may collect the following categories of personal information.

Identity and contact information

Name
Billing address
Delivery address
Email address
Telephone number

Order and transaction information

Products purchased
Order number
Order value
Delivery method
Returns and refund information
Payment status

Payment card information is generally processed by our payment service providers rather than being stored directly by HomeFixtures.

Account information

If customer account functionality is available, we may process information associated with your account, including your contact details, saved addresses and order history.

Communications

We may retain information that you provide when you contact us by email, telephone, contact form or another customer support channel.

Technical and usage information

When you use our website, certain information may be collected automatically, including:

IP address
Browser and device information
Operating system
Pages viewed
Referring website
Approximate location derived from technical information
Website activity and interaction information
Cookie and similar technology information

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order.
When you create or use a customer account.
When you contact our customer care team.
When you subscribe to marketing communications.
Automatically when you browse or interact with our website.
From service providers involved in processing payments, fulfilling orders, preventing fraud, delivering parcels or operating our website.

4. How We Use Personal Information

We may use personal information to:

Process and fulfil orders.
Take and verify payments.
Arrange delivery of products.
Process cancellations, returns and refunds.
Provide customer support.
Respond to product and order enquiries.
Maintain customer accounts.
Prevent and investigate fraud or misuse.
Improve our website, products and customer experience.
Understand website usage and performance.
Maintain the security of our website and systems.
Comply with legal, accounting and tax obligations.
Send marketing communications where we are permitted to do so.

5. Our Lawful Bases for Using Personal Information

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following lawful bases.

Contract

We process information where it is necessary to enter into or perform a contract with you. For example, we need your name, delivery address and order information to fulfil an order.

Legal obligation

We may process and retain certain information where this is necessary to comply with legal obligations, including accounting, taxation, consumer protection and regulatory requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

Operating and improving our online store.
Providing effective customer support.
Understanding how customers use our website.
Preventing fraud and protecting our business and customers.
Maintaining the security of our website and systems.

Consent

Where required, we rely on your consent for activities such as certain marketing communications or the use of non-essential cookies and similar technologies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Shopify

Our online store is hosted using Shopify. Shopify provides the ecommerce platform that enables us to operate our online store and process customer transactions.

Personal information may therefore be processed by Shopify in connection with operating the website, checkout, customer accounts, orders, security and other ecommerce functionality.

Shopify may process personal information in accordance with its own applicable privacy terms and policies.

7. Who We May Share Personal Information With

We may share personal information where necessary with organisations that help us operate HomeFixtures, including:

Shopify and ecommerce technology providers.
Payment processors and payment service providers.
Delivery companies and couriers.
Warehousing and fulfilment providers.
IT, website hosting and technical support providers.
Customer service providers.
Analytics providers.
Advertising and marketing service providers where legally permitted.
Accountants, lawyers and other professional advisers.
Regulators, courts, law enforcement agencies or public authorities where disclosure is required or permitted by law.

We only provide service providers with information that is reasonably necessary for them to provide the relevant service.

8. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect that information. Depending on the destination and provider, these safeguards may include recognised adequacy arrangements or appropriate contractual safeguards.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, provide ecommerce functionality and, where permitted, support analytics or advertising.

Some cookies are necessary for the website to function. Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

You may be able to manage cookie preferences using the cookie controls displayed on our website or through your browser settings.

10. Marketing Communications

Where permitted, we may send information about HomeFixtures products, offers or other relevant updates.

You can stop receiving marketing emails at any time by using the unsubscribe link included in the message or by contacting us at support@homefixtures.co.uk .

Unsubscribing from marketing does not prevent us from sending necessary service communications relating to an order, account, delivery, return or other transaction.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, fraud prevention and dispute resolution requirements.

Different categories of information may therefore be kept for different periods.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it where appropriate.

12. Keeping Personal Information Secure

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

Right of access – to request a copy of personal information we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete personal information.
Right to erasure – to ask us to delete personal information in certain circumstances.
Right to restriction – to ask us to restrict how personal information is used in certain circumstances.
Right to object – to object to certain processing, including certain processing based on legitimate interests and direct marketing.
Right to data portability – to receive certain personal information in a structured, commonly used and machine-readable format where applicable.
Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

These rights are subject to conditions and exemptions under applicable law.

To exercise a data protection right, contact:

Email: support@homefixtures.co.uk

We may need to verify your identity before completing certain requests.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about raising a concern is available from the Information Commissioner's Office.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organisations.

We recommend reviewing the privacy information provided by any third-party website you visit.

16. Children's Privacy

HomeFixtures sells home fixtures and related products and is not intended to be directed at children.

We do not knowingly seek to collect personal information from children for the purpose of selling our products directly to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations or the way we process personal information.

The most recent version will be published on this website with an updated revision date.