Browse our products, choose the item and any available options, add it to your basket and proceed to checkout. You will be able to review your order before completing payment.

Yes. After placing an order, an order confirmation will normally be sent to the email address entered during checkout.

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes once an order has entered processing or dispatch.

Please review the product dimensions, specifications, compatibility information and installation requirements carefully before ordering. If you are unsure, contact us before purchasing.

We aim to display products accurately, but colours and finishes may appear slightly different depending on lighting, photography and your screen settings.

HomeFixtures is a UK-focused store. Available delivery services and charges depend on the delivery address and products ordered. Any applicable options will be shown during checkout.

Delivery times can vary by product, parcel size and delivery service. Please check our Delivery Information page and the delivery estimate shown during checkout.

Where tracking is available, tracking details will normally be sent after your order has been dispatched.

Yes. Some products may be shipped separately, particularly larger fixtures or items dispatched from different locations.

Contact us as soon as possible. Include your order number, a description of the problem and clear photographs of the item, packaging and delivery label where relevant.

Our UK store displays prices in British Pounds Sterling (GBP), unless another currency is specifically shown through an available Shopify market or currency option.

The payment methods currently available to you will be displayed securely during checkout.

Our store uses Shopify's checkout platform and available payment providers to process transactions securely.

Unless specifically stated on a product or service page, products are supplied without installation.

Products involving plumbing, water supplies, electrical connections or specialist installation should be installed by an appropriately competent professional where required.

Eligible online purchases can normally be cancelled within the applicable UK consumer cancellation period. Please read our Returns & Refunds page for the full process and exclusions.

No. Please contact our customer care team before sending an item back so we can provide the appropriate return instructions.

Where a refund is due, it will normally be issued to the original payment method, subject to the applicable returns and consumer rights rules.