Returns & Refunds

A clear and straightforward returns process.

We hope you’re happy with your HomeFixtures purchase. If you change your mind, receive the wrong product or experience a problem with an item, the information below explains what to do.

Tell us

For eligible online purchases, tell us within 14 days of receiving your order if you wish to cancel and return it.

Return the item

After notifying us of cancellation, eligible products should be sent back within the following 14 days.

Receive your refund

Once your return has been received and checked, any refund due will be processed using the applicable refund rules.

Change of Mind

Cancelling an online order

If you are a consumer purchasing online, you normally have the right to cancel an eligible order within 14 days after the goods are delivered, without giving a reason.

After telling us that you wish to cancel, you normally have a further 14 days to send the goods back.

To request a return, contact support@homefixtures.co.uk and include your order number, name and the product you wish to return.

Important

Please inspect fixtures before installation.

Before installing, cutting, drilling, connecting or otherwise altering a product, please check that it is the correct item, size, colour and specification. Handling beyond what is reasonably necessary to inspect an item may affect the amount that can be refunded where its value has been reduced.

Returning Products

Preparing your return

Keep the product protected

Package the item carefully so that it is protected during return transit. Where possible, use the original packaging and include all supplied parts, accessories and instructions.

Include your order details

Include your order number or other information that allows us to identify the purchase and process your return correctly.

Obtain proof of return

We recommend using a suitable tracked service and retaining your proof of postage or collection until your return has been completed.

Who pays the return cost?

For a change-of-mind return, you will normally be responsible for the direct cost of returning the product unless we have agreed otherwise.

If a product is faulty, damaged on arrival, incorrect or not as described, please contact us before arranging a return so that we can advise you on the appropriate process.

Refunds

How refunds are processed

Where a refund is due following cancellation, we may wait until the returned goods are received or you provide evidence that they have been sent back, whichever occurs first.

Refunds will normally be issued to the original payment method. Please allow additional time for your bank or payment provider to display the refund after it has been processed.

Where applicable under UK consumer law, the basic cost of standard outbound delivery will also be refunded. Additional amounts paid for an upgraded or premium delivery service may not be refundable.

Faulty or Incorrect Products

Something isn't right with your order?

If an item is faulty, damaged, not as described or you receive the wrong product, please contact us as soon as possible.

Email support@homefixtures.co.uk and include your order number, a description of the issue and photographs where relevant.

Nothing in this policy is intended to limit or exclude your statutory consumer rights.

Products that may not qualify for change-of-mind cancellation

Certain products can be excluded from the normal change-of-mind cancellation right where permitted by law. Examples can include:

Products made to your specification or clearly personalised.
Custom-made, specially ordered or modified products where the legal exemption applies.
Products that cannot be returned for health or hygiene reasons after an applicable seal has been broken.
Other products excluded from cancellation rights under applicable UK law.

This does not remove your legal rights if a product is faulty, misdescribed or otherwise fails to meet applicable consumer law.

Return Address