Shipping policy

Last updated: 25 August 2026

This Shipping Policy explains how HomeFixtures processes and delivers orders placed through our online store.

We aim to provide clear delivery information and a reliable service for our customers throughout the United Kingdom.

1. About HomeFixtures

Trading name: HomeFixtures
Legal business name: HomeFixtures Ltd
Address: 18 Street, Manchester, M1 1AA, United Kingdom
Email: support@homefixtures.co.uk
Telephone: +44 (0)20 7946 0123

2. Where We Deliver

HomeFixtures primarily delivers to addresses within the United Kingdom.

Available delivery services may vary depending on your location, the products in your order, parcel size and weight.

Additional charges or longer delivery times may apply to some areas, including:

Northern Ireland
Scottish Highlands and Islands
Isle of Man
Channel Islands
Other remote or offshore locations

The delivery options available for your order will be displayed during checkout where applicable.

3. Delivery Charges

Delivery charges depend on factors including the products ordered, parcel size, weight, destination and delivery service selected.

The applicable delivery charge will be displayed during checkout before you complete payment.

Where promotional free delivery is offered, any minimum spend, location restrictions, excluded products or other conditions will be stated with the relevant promotion.

4. Standard Delivery

Standard delivery is normally expected within approximately 3–5 working days after dispatch for eligible orders.

This is an estimated timeframe rather than a guaranteed delivery date unless we specifically confirm otherwise.

Some products may require additional processing or delivery time. Any specific information available for an item should be reviewed before placing your order.

5. Express Delivery

Express or other faster delivery services may be available for certain products and delivery addresses.

Where available, the applicable service, estimated timeframe and delivery charge will be displayed during checkout.

Express delivery may not be available for large, heavy, specialist or made-to-order products.

6. Large and Heavy Products

Certain kitchen, bathroom, shower and plumbing products can be significantly larger or heavier than standard parcels.

These products may require a specialist courier, pallet service or other delivery arrangement.

As a result:

Delivery times may be longer.
Additional delivery charges may apply.
A delivery appointment may be required.
Some delivery locations may not be available.

Where relevant, available delivery information will be provided during checkout or communicated to you before delivery.

7. Order Processing

After your order has been placed, we will normally send an order confirmation to the email address provided at checkout.

Orders may require processing before they are dispatched.

Processing times can vary depending on:

Product availability
Order size
Product type
Warehouse or supplier availability
Public and bank holidays

Working days generally exclude Saturdays, Sundays and UK bank holidays.

8. Dispatch Confirmation

When your order has been dispatched, we may send you a dispatch confirmation by email.

Where tracking is available, this communication may include a tracking number or a link to the courier's tracking service.

9. Tracking Your Order

Where the selected delivery service supports tracking, tracking information will normally become available after dispatch.

Please allow some time after receiving your dispatch notification for the courier's tracking system to update.

If tracking has not updated for an unusual period or you believe there is a delivery problem, contact us at:

support@homefixtures.co.uk

10. Orders Arriving in Multiple Deliveries

An order containing more than one product may occasionally be delivered in separate parcels or on different days.

This can happen where products are stored in different locations, require different delivery services or have different processing times.

You may therefore receive more than one dispatch notification or tracking number for the same order.

11. Estimated Delivery Dates

Delivery dates and timeframes displayed on our website, at checkout or in dispatch communications are estimates unless expressly stated to be guaranteed.

We will take reasonable steps to deliver your order within the timeframe agreed with you.

Unless a different delivery period has been agreed, goods will be supplied within the timeframe required by applicable UK consumer law.

12. Delivery Delays

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control.

Examples can include:

Severe weather
Courier disruption
Transport disruption
High seasonal demand
Industrial action
Supplier or warehouse delays
Public holidays
Incorrect or incomplete delivery information

If we become aware of a significant delay affecting your order, we will take reasonable steps to provide updated information where appropriate.

Your statutory rights relating to delayed delivery are not affected by this policy.

13. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your:

House number or building name
Street
Town or city
Postcode
Telephone number

before completing checkout.

If you notice an address error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

14. Missed Deliveries

If nobody is available to receive a delivery, the courier may:

Attempt delivery again.
Leave the parcel in an authorised safe location where permitted.
Deliver it to an appropriate collection point.
Provide instructions for arranging redelivery or collection.

The exact process will depend on the courier and delivery service used.

15. Failed or Refused Delivery

If a delivery cannot be completed because the address supplied was incorrect, access was unavailable, delivery was repeatedly missed, or the parcel was refused without an applicable legal reason, the order may be returned to us.

Where permitted by law, additional delivery costs may apply if you ask us to send the order again.

16. Checking Your Delivery

We recommend inspecting your order as soon as reasonably possible after delivery.

In particular, please check:

The correct products have been delivered.
The quantity is correct.
There is no visible damage.
All expected components are present.

Fixtures should also be checked before installation, drilling, cutting or connection.

17. Damaged Parcels or Products

If your order arrives damaged, please contact us as soon as reasonably possible at:

support@homefixtures.co.uk

Please provide:

Your order number
A description of the damage
Photographs of the affected product
Photographs of the packaging
Photographs of the courier label where helpful

Please keep the product and packaging until we have advised you what to do next.

18. Incorrect Items

If you receive a product that is different from the item you ordered, contact us as soon as reasonably possible.

Please do not install or modify an incorrect product.

We will review the issue and provide the appropriate next steps.

19. Missing Items

If part of your order appears to be missing, first check whether your order has been dispatched in multiple parcels.

If you believe an item is genuinely missing, contact our customer care team and provide your order number.

20. Installation Appointments

We recommend that you do not arrange installers, plumbers, builders or other contractors solely on the basis of an estimated delivery date.

Where possible, wait until the products have arrived and have been inspected for correctness, completeness and visible damage before arranging installation.

21. International Delivery

HomeFixtures is currently focused on the UK market.

If international delivery becomes available, relevant delivery charges, estimated times and any applicable conditions will be displayed for eligible destinations.

Additional taxes, customs duties or import charges may apply to international orders depending on the destination and applicable law.